When was the last time you looked at your policy guide? Did you have to dust it off? This guide may be one of the two most important pieces of documentation you have in your office. (The Procedure Guide is the other one.) Its contents have the ability to clarify expectations and policies, as well as settle disputes and make sure that the interoffice playing field is even.
A well done policy manual is clear, well written and very specific in terms of policy and how these policies protect both the employer and employee alike. All policies should be written in very straight forward and non-ambiguous language. Phrase all items in a positive light and see the performance expectations for both staff and management. When everyone is clear about their expectation many issues are averted. Make sure that all employees get a copy and sign a consent form that they have read it and agree to it. Any times you make an update to this policy manual you need to reaffirm written consent.
This e-guide will provide the rest of our tips on how to effectively create your staff policy guide.